Our service span over diverse areas like Web Designing and Hosting, Software Development, Corporate Training, CCTV Installations, Networking, Call Center Solutions, Call Center Process Outsourcing etc. and are provided from enabled locations.
The Third Eye Technologies combines world class Technology, Process skills and Expertise to meet the client’s requirements round the clock assuring business as usual. The Third Eye started with non-voice operations for local clients and grew up its competencies to handle voice and IT enabled services in a faster pace. Today, The Third Eye supports clients from US, UK & Local clients across India in the fields of Finance & Accounts Services (F&A), Customer & Technical Service, Digitization & Survey (KPO), Data Transcription & many more for the esteemed clients.
Call Center Solutions
IVR System is a technology that automates interactions with telephone callers. Enterprises are increasingly turning towards the IVR System to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Historically, IVR System solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
Predictive Dialer solution is an integral component of Third Eye that takes care of all productivity deterrents. It is a complete outbound solution that can be deployed as a stand-alone product, or as a part of Ameyo. Its comprehensive capabilities including voice recording, quality monitoring, reporting, CRM, and multiple campaign and lead management are designed to increase your contact center productivity by automating the outbound dialing processes. With automation of most time consuming manual dialing functions usually handled by agents and supervisors, our dialer increases your talking time significantly and gives you much more control over your operations.
Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.
Reporting refers to presentation of data textually (including simple text, tables) or graphically (graphs, charts, diagrams, flows) which were collected from various sources, especially customers. Reporting is an integral component of any customer interaction management system for tracking and monitoring data (real-time and historical), defining process efficiency metrics, and reviewing organizational performance at every level.
Customer Relationship Management (CRM ) is a must have for maintaining multiple client relationships while acquiring new ones, with ease and efficiency. CRMs enable agents who deal with any form of client interaction or lead generation (telemarketing, collections, customer support, helpdesk etc) to access information from an information repository (database), update it or just modify it using some form of text or GUI-based interface.
We provide world class service for International and Domestic Call Centers. We provide Predictive Dialers, VOIP, dialing leads for International and Domestic Call Centers.
Closed-circuit television (CCTV) is the use of video cameras to transmit a signal to a specific place, on a limited set of monitors.
It differs from broadcast television in that the signal is not openly transmitted, though it may employ point to point (P2P), point to multipoint, or mesh wireless links. Though almost all video cameras fit this definition, the term is most often applied to those used for surveillance in areas that may need monitoring such as banks, casinos, airports, military installations, and convenience stores. Videotelephony is seldom called "CCTV" but the use of video in distance education, where it is an important tool, is often so called.
In industrial plants, CCTV equipment may be used to observe parts of a process from a central control room, for example when the environment is not suitable for humans. CCTV systems may operate continuously or only as required to monitor a particular event. A more advanced form of CCTV, utilizing Digital Video Recorders (DVRs), provides recording for possibly many years, with a variety of quality and performance options and extra features (such as motion-detection and email alerts). More recently, decentralized IP-based CCTV cameras, some equipped with megapixel sensors, support recording directly to network-attached storage devices, or internal flash for completely stand-alone operation.
Surveillance of the public using CCTV is particularly common in many areas around the world including the United Kingdom, where there are reportedly more cameras per person than in any other country in the world. There and elsewhere, its increasing use has triggered a debate about security versus privacy.
Networking and Hardware Supplies
We design the best networking for your set up and we assure the finest connectivity, both data and voice from the server to the client machines. We provide the hardware required for your office setup with very marginal price available in the market.
We, in Third Eye, design and develop websites for organizations who wants to use the medium as an integral part of their marketing mix. We have an in-depth understanding of the design, technological and marketing processes required to help to showcase their profile on the Internet today.
Web Portal And Software Application Development
We are clear that Web Development is first and foremost about business innovation. We believe that digital strategies deliver when business acumen and technology converge...